Contact Details

Phone: 0412 953 100 . . . Always personally answered 24/7
(Outside Australia +61 412 953 100 )

www.kenata.com . . . . . ABN: 80 827 889 213

F.A.Q.

Frequently Asked Questions

1. What are the Check In and Check Out times?
Check In  :     2 pm or later
Check Out:    By 10 am unless otherwise agreed

Depending on subsequent bookings we may be able to allow a later check out.

Please call or email to discuss your requirement and we will make every effort  to accommodate your request.
Luggage can often be left at the office before or after check in/out, please ask if required.

2. Smoking?
There is no smoking inside any of our apartments.
There are however outdoor areas available for those who need to smoke.

Usually our guests understand and work with us to keep the apartment smoke free.
If there is evidence of smoking in the apartment then a $100 fee will be charged for extra cleaning.

3. How do we charge for Electricity?

For short stays up to two weeks electricity is usually included in the rate.
The average usage is only $3-$5 per night.
If excessive electricity is used there may be an extra charge-this rarely happens

For long stays we charge for electricity by usage.
To keep the accommodation rate down and to be fair to all,  we have found that long stay guests prefer to be charged only for the power they use.  Some guests use air conditioners and lights all day and night. Others are out most of the day and use very little power. The meter will be read on arrival and departure and the electricity charge is for the number of units used (at cost only). 


4. Are the Apartments Serviced?

The apartments are Self Serviced.
There are facilities provided to do your own cooking and cleaning and washing.

For long stays spare linen and towels will be provided.

For long stays cleaning services can be provided on request $60 per clean/linen change

On departure we trust our guests to leave the apartment in a clean and tidy condition .
For example :
    Food stuff to be removed from the refrigerator,
    Dishes washed
    Bins emptied 
    Oven and Microwave left clean
    Bathroom wiped clean 

There is no need to strip the beds or wash bedding and towels, we will do that after you leave.

If the apartment is not left reasonably clean there will be an exit cleaning charge of $100 

5. How does the Deposit work? 

The deposit will reserve the apartment for you. This is usually $200 for long stays or for very short stays it may be the equivalent of one nights accommodation. The amount will be stated on your offer.

What if I need to cancel?
If you give us  21 days notice of cancellation you will receive a full refund of the deposit.
If you give less notice the deposit will be retained. 

What if I have paid in full and either do not arrive or cancel at the last minute(day or two before)?
If you have made a pre payment and either do not arrive or give us very short notice of cancellation then the amount of the refund will be discussed depending on the circumstances and the length of the booking.

As a guide:
For  bookings up to one week, you would receive a full refund less your deposit
For longer bookings, there will be a penalty deducted from the refund in addition to the deposit (up to the equivalent of three nights accommodation depending on the length of the cancelled reservation). All other prepayment will be returned.


6. When is Payment expected?

On arrival we expect full payment in advance.
We do take credit cards(Visa and Master Card). No transaction Fees

When the invoice will be paid by someone other that the guest then we will need a prior arrangement so please contact us to discuss on +61 412 953 100

7. How long does it take to reach Kenata by taxi from Perth  airport and how much should I expect to pay?

Taxis from Perth airport ( international or domestic terminals ) to Kenata  take approx 25-30 mins
and cost approx A$45-A$50

8. Do we need to bring any linen?

All linen is provided - sheets, towels, tea towels

9.  What is the Australian dollar exchange rate?
     currency conversion calculator

10. What does Free Wi-Fi mean?
   
The Wi-Fi service is free and provided for the convenience of guests for everyday use, e-mails and light web access. It is not intended for gaming or heavy downloads. We trust our guests not to download movies or other Copyright material.

10. What is the route and timing of the shuttle bus service number 97 between UWA, QEII hospital and Subiaco?
Bus Route 97 Subiaco Shuttle:
Travels from the Subiaco Train Station – Rokeby Road – Nicholson Road – Hospital Avenue (QEIIMC) – Hampden Road – UWA and return.
The Subiaco Shuttle Bus runs every 15 minutes from 7:00am to 6:30pm on weekdays. Does NOT run on weekends.
*NEW* morning and evening services during the week now include a round trip to Leederville station

11. What about bus services into Perth?
There are several bus service options
Route 24 from Broadway
Route 102 and Route 103 from Mounts Bay Road/Stirling Hwy (walk up Fairway and take the underpass across the road)

12. What site do you recommend if you cannot accommodate us

Perth Accommodation for enquiries across Perth

13. Where is the nearest ATM
ANZ ATM 
31 Broadway
Nedlands

14. Where can I get some food?

     We always provide tea, coffee, milk and biscuits for your arrival.
     Broadway Fair is a five minute walk away. The IGA supermarket there is open until 10pm daily.
     There are plenty of takeaway outlets there as well and many cafes within easy walking.
     You will find an information booklet in the apartment.